JENNIFER WANG
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Explore Restaurants in Seattle

 
 

Bon Appétit

Seattle Restaurant Data Visualization

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Overview

We were given the task from our instructor to find a dataset and design an information visualization with Tableau.

My Role: User research, Prototyping, Usability testing, Visual design
Duration: 10 weeks
Team: 4 Members (3 designers + 1 data scientist)
Tools: Tableau, Illustrator, Photoshop

 
 
 

Design Challenge

My team was interested in how newcomers explore restaurants in Seattle since we share the experience of being new to the city.

 
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How might we help Seattle newcomers explore restaurants more engagingly?

 

Design Process

01. Research

We interviewed 3 Seattle newcomers to understand how they go about exploring new restaurants in Seattle. All of them mentioned Yelp, so we asked them to walk us through their restaurant finding process on the Yelp app. We decomposed their process into three stages based on the Visual Information-seeking Mantra:

  1. Overview

  2. Zoom & filter

  3. Details-on-demand

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Yelp Competitive Analysis

From interview sessions, we noticed newcomers pain points in finding restaurants with Yelp. The problems are around (1) overview and (2) zoom & filter.

 
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Research Insights

  1. Neighborhood, cuisine category, and restaurant quality are the most important factors to newcomers.

  2. Business hours, address, and price range are detailed information that becomes important after user selects a restaurant.

We decided to focus on providing newcomers “overview” and “zoom & filter” features that are missing from Yelp.

 
 

02. Data Preparation

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Our Seattle restaurant dataset consisted listings scraped off from Yelp and Google. The large dataset contained roughly 6000 records spread over 41 attributes. From previous research, we learned which information is important to newcomers, and removed irrelevant data. During the data cleaning process, we filtered out irrelevant cities, pre-defined restaurant categories, edited open and close time formats.

 

03. Design

Braiding Method

  • Explored different types of graphs and charts

  • Tested different encoding methods for restaurant category, rating, number of rating, and opening time

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Paper Prototyping

Through down-selection we narrowed down our concepts and created paper prototypes for testing. Our goal is to find the most effective combination and arrangement. By testing with our classmates, we learned that:

  1. Information architecture (IA) is important. A clear vision IA can help us organize and structure our graphs and charts so viewers can follow our flow.

  2. Keep encoding consistent for all graphs to avoid confusion. For example, users were confused that we used color encoding for both ratings and cuisine categories.

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Mid-fidelity Prototyping & Usability Testing

We used the RITE Method (Rapid Iterative Testing and Evaluation) for usability testing with 5 participants, and did quick iterations after each round. All participants found the first section of our design the most engaging, because they could compare the number of a certain type of restaurants across neighborhoods and learn about their location at the same time.

 
 

Usability issues we found and fixed:

  1. Refine titles, headers, and labels.

  2. Incorporate the number of rating data to make the rating data more useful and convincing. Participant 2: “When I sort by ratings, I look at the reviews, and the number of reviews validates the rating.”

  3. Rearranging filters & user flow. In Iteration 1, the cuisine filter controls the entire visualization. Therefore, when looking at sections below the first fold, users would need to scroll back and forth to adjust the filter and view results. This prolonged the information seeking process. Hence, we decided to fit filters and all related charts into one screen, so users can get immediate feedback when adjusting the filters.

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04. Final Deliverable

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View in Tableau Public

 

05. Reflection

  • Designers are no copywriters, but from this project I learned that proper labeling is important in guiding users. I hope to explore better use of language, and more effective visual treatments.

  • The size of our dataset and the Tableau features added limitations to the deliverable, but we worked around it by enhancing user’s interactive experience. Although the restaurant data in Tableau is static, I’m interested in finding ways to make our visualization live.

  • In the next version, I would like to incorporate direct links to Yelp in the last stage of user’s restaurant exploration process. Hopefully newcomers can to get enough details and head straight for the food!